|
Complimentary |
Silver |
Gold |
Platinum |
Per Incident |
| Hours of Operation, CET |
10 x 5 |
10 x 5 |
14 x 5 |
24 x 7 |
14 x 5 |
| First Reaction time |
3 business days |
8 business hours |
4 business hours |
4 business hours |
2 hours |
| Agreement term |
Valid for 30 (60)1 days after purchase of the
product |
1 year |
1 year |
1 year |
Purchased incident is valid during 1 year |
| Editions supported |
All products |
All products |
All products |
Server, Pro and Volume licenses |
Server, Pro and Volume licenses |
| Access channels |
Web/E-mail |
Web/E-mail |
Web/E-mail/Telephone |
Web/E-mail/Telephone |
Web/E-mail/Telephone |
| Electronic Incident Logging |
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|
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| Access to documentation |
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| Access to additional tools |
 |
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| Access to technical resources |
|
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| Number of support requests |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
Upon issue resolution |
| Dedicated Support Engineers |
|
2 |
2 |
4 |
|
| Support program cost |
Included into product price and Maintenance |
$99,95 |
$199,95 |
contact us |
$99,95 |
30 days for Personal Editions and 60 for Professional and Server
Editions. All the products, which are not classified by editions,
have 30 days complimentary support. |
