Silver Support
Paragon
Silver Support Service minimizes efforts, saves your time and resources
plus increases efficiency at the same time. Dedicated support engineers
bring professional support, knowledge and expertise to your organization
for business critical or highly customized environments. Silver Support
Service ensures that your products run reliable and includes guidance,
training, problem solution and customization up to one year for one
price.
Support Account Management
Get your Account Manager within Paragon Support team right on acquiring
Silver Support Service. A dedicated support engineer will be responsible
for direct assistance and guidance through all support related issues
via Paragon website. Account Manager will keep track on your enquiry
progress engaging all appropriate specialists and making sure that
your requirements are being met timely.
First reaction time - the guaranteed reply time for
Silver support request is 8 business hours.
Extended hours of operation - Our Support engineers
are available for you from 8.00 to 18.00 CET from Monday till Friday.
Unlimited number of support requests within one year
Test engineers and developers requiring the ability to contact our
Support team by phone should consider the Paragon
Gold Support Service.
Technical Resources and Additional Tools
In addition to free access to KB, Documentation and Community forum
you also receive the access to technical resources and additional tools
which provide you following advantages:
- Additional possibilities and expanded functionality;
- Your system optimization;
- System security improvement;
- Other useful tools for regular system operations.
Consulting
This service offers preventative and instructive guidance on a variety
of issues - from answers to your basic " how-to" questions
to enquiries regarding functionality of our products in either common
or rare cases. Qualified responses guaranteed within one business day.
Consulting service covers the most common objectives you need to accomplish
as well as rare and even unique cases. Contact your dedicated Consulting
Engineer to get the best assured assistance in the following and even
more:
- designing backup, recover, disaster or performance plans
- computer life cycle management
- scripting service
- managing IT infrastructures
- installation or deployment service
Overall Summary
Purchase the full range of Silver Support opportunities and modules
for one price and get rid of all possible hardships and annoyances
you may encounter. |